Shipping Policy

Who ships your medication

Prescription medications are dispensed and shipped by our partner pharmacy, The Pharmacy Hub, a licensed 503A pharmacy (15600 NW 15th Ave, Suite C, Miami, FL 33169 · (888) 958-1382). C.A.P.O Health Corp is not a pharmacy and does not handle or ship medications.

When your order ships

After a licensed provider approves your treatment plan, your prescription is sent to the pharmacy for dispensing. When your order ships, you receive a confirmation email with tracking information. Delivery times vary by destination and carrier; your tracking link shows the current estimate.

Packaging and storage

Orders are shipped in protective packaging, and temperature-sensitive medications are packed with insulated, temperature-controlled materials when required. When your order arrives, open it promptly and follow the storage instructions included with your medication.

Where we ship

Shipping is available only within the United States, in states where our affiliated providers and partner pharmacies can serve you. See State Availability.

Shipping address

Orders ship to the address in your account. Please make sure it is complete and correct before your order is dispensed; once the pharmacy has dispensed an order, it cannot be rerouted. To change your address, update it in your patient portal or contact us before your next order.

Costs

Any shipping costs are shown before you pay.

Delays, lost or damaged orders

Carriers occasionally delay shipments, for example during severe weather. If your order is delayed, arrives damaged, or does not arrive, contact us as soon as possible. Where the pharmacy confirms an error, damage in transit or a missing shipment, we will work with the pharmacy to replace the order or refund it — see our Refund Policy.