Legal

Refund Policy

Effective date: September 24, 2026

If you are not prescribed treatment

If the licensed provider decides that treatment is not appropriate for you, you are notified and no medication is dispensed or charged. Any amount you have already paid for that order is refunded in full to your original payment method.

Cancelling your plan

You can cancel your plan at any time from your account or by contacting us, with no cancellation fee. Cancellation stops future billing and shipments.

Medication already dispensed

Prescription medications cannot be returned or resold once they have been dispensed by the pharmacy, for patient safety and under pharmacy regulations. Orders that have already been dispensed are therefore not refundable, except where the pharmacy confirms an error, damage in transit or a missing shipment — contact us as soon as possible and we will work with the pharmacy to replace the order or refund it.

How to request a refund

Contact us with your name and order details. Approved refunds are issued to the original payment method; your bank may take several business days to post them.